A diverse research literature now exists on the animals, staff and organisations involved in animal sheltering. We reviewed this research through the lens of institutional ethnography, a method of inquiry that focuses on the actual work that people do within institutions. The main topics, identified through a larger ethnographic study of animal sheltering, were: (i) research about shelter staff and officers; (ii) the relinquishment of animals to shelters; and (iii) animals’ length of stay in shelters. After reviewing the literature, we held focus groups with shelter personnel to explore how their work experiences are or are not represented in the research. The review showed that stress caused by performing euthanasia has attracted much research, but the decision-making that leads to euthanasia, which may involve multiple staff and potential conflict, has received little attention. Research on ‘compassion fatigue’ has also tended to focus on euthanasia but a granular description about the practical and emotional work that personnel undertake that generates such fatigue is missing. Published research on both relinquishment and length of stay is dominated by metrics (questionnaires) and often relies upon shelter records, despite their limitations. Less research has examined the actual work processes involved in managing relinquishment as well as monitoring and reducing animals’ length of stay. Institutional ethnography’s focus on people’s work activities can provide a different and more nuanced understanding of what is happening in animal sheltering and how it might better serve the needs of the animals and staff.

Play is often considered an indicator and promotor of animal welfare and may facilitate closer cat-human relationships. However, few studies have empirically investigated these associations. The current study aimed to investigate play-related factors associated with four welfare outcome measures in cats (Felis catus) including: cat quality of life; cat-guardian relationship quality; problem behaviour prevalence; and behavioural changes. An online survey was developed using demographic information, questions related to play and resources, free text sections and the following validated measures: cat quality of life (QOL), the cat owner relationship scale, and the adult playfulness trait scale. Responses were completed by 1,591 cat guardians from 55 countries. Higher cat playfulness scores and a greater number of games played were significantly associated with higher cat QOL scores while longer amounts of daily play, greater number of games, both cat and guardian initiating play and higher guardian playfulness scores were all significantly associated with higher cat-guardian relationship scores. Exclusively indoor housing was significantly associated with both higher cat QOL and higher cat-guardian relationships scores compared to cats with outdoor access. Behavioural changes associated with distress in cats were reported when play was absent. Play may be an important factor in assessing and maintaining cat welfare. Further research into the mechanisms of how play impacts welfare and cat-guardian relationships is needed.

By definition, the companion-animal niche demands merely that animals must provide companionship. At first glance, this may seem easy enough, but the forces that contribute to success in this niche are complex. Indeed, success as a companion is rarely measured in terms of biological fitness, and empirical measures of the breeding value of stock remain elusive. The challenges in the niche are manifold and reflect the need for companion animals to show behavioural flexibility, an attribute variously labelled compliance, tolerance, and even forgiveness. The borders of the niche are blurred and there is often negligible communication between buyers and suppliers of companion animals. In addition, demand for a given phenotype is subject to considerable flux. Paradoxically, companion animals may be victims of their own success. We value the social feedback they provide and yet often leave them alone for lengthy periods. There is an inherent tension between the desire to share the company of these animals and the reality that some humans find an animal's need for social contact, and indeed many species-specific behaviours, unacceptable. Also, the animal-sense of owners may be declining, reflecting reduced community exposure to animals in non-companion contexts, such as on farms and as modes of transport. Often, in the case of dogs, the companion-animal niche is occupied by a breed that was developed to work in a specific role that required endless energy and high reactivity. We select for conformation and movement in what were once working animals and yet many owners reject animals for behavioural traits that were subject to scarcely any primary selection. Since neutering of companion animals is, for many excellent reasons, now so common, the genes of outstandingly suitable pets are routinely lost to the gene pool. Companion animals may be living longer and yet, as they age, the dog-human relationship can shift diametrically. Senior dogs often become less appealing to and yet more dependent on, and needful of attention from, their owners. In Australia, urban companion-animal ownership per capita is declining in tandem with falls in living space. Despite this reduced demand, the pet industry uses positive imagery and targeted research to promote pet acquisition, helping to maintain a situation in which supply generally exceeds demand. This results in the annual euthanasia of thousands of excess animals in shelters and pounds. The pet industry also motivates owners to be consumers so it is unsurprising that expenditure on pets in Australia is rising. Sometimes food is promoted as a means of demonstrating affection. In many developed nations, unfortunately, pet owners have the resources to respond to marketing (among other forces) by overfeeding animals, often to the point of obesity. Obesity is considered to be a significant welfare problem for companion dogs. In summary, it seems that these shifts and growing paradoxes are making the companion-animal niche more challenging than ever. Perhaps science will help make the niche more predictable, but this alone will not guarantee the welfare of the animals that occupy it.

There has been a paucity of research into the experiences of animal rescue staff and volunteers during COVID-19. The aim of this qualitative research was to explore the impact of the COVID-19 pandemic on companion animal rescue organisations and their staff and volunteers, and to develop a set of recommendations on how to reduce the risk to companion animal welfare during a crisis. Descriptive thematic analysis was used to explore the experiences of staff and volunteers from 28 animal rescue organisations, most of which were based in the UK. Other surveyed countries included Germany, the Republic of Ireland, France, Spain, the USA and Australia. We identify three key themes that reflect the challenges faced by pet rescue organisations during the pandemic: (1) impact on animals; (2) impact on identity; and (3) impact on organisational processes. Key recommendations include the promotion of co-operation and modifications within the sector, the need to understand, and change, detrimental pet-owner behaviours, and the need to clarify the identity of animal rescue organisations within the Government. Both positive and negative outcomes were experienced by animal rescue organisations during the COVID-19 pandemic. These findings should be considered for future crises and indeed the everyday operating procedures of companion animal rescue organisations.

As animals experience distress in animal shelters, leaders call for increased efforts to divert intake of companion animals away from shelters. One novel intake diversion strategy is supported self-rehoming, where owners find new homes for their animals without surrendering to a physical shelter. This study aimed to identify predictors of successful diversion of animals through the AdoptaPet.com ‘Rehome’ online platform. Data for dogs (n = 100,342) and cats (n = 48,484) were analysed through logistic regression to assess the association of animal- and owner-related factors and outcome. Overall, 87.1% of dogs and 85.7% of cats were successfully diverted from animal shelters, out of which, 37.8% of dogs and 35.3% of cats were kept by their original owner. Multiple animal-related factors predicted increased odds of diversion (e.g. younger, smaller). Dog and cat owners who set a longer rehoming deadline (i.e. > 8 weeks) were over twice as likely to keep or adopt out their animal. Dog owners who surrendered for owner-related reasons had increased odds of diversion in comparison to animal behaviour issues. We conclude that online-supported, self-rehoming platforms provide pet owners with an alternative to relinquishment that may reduce the intake of animals to shelters; however, owners with animals that are not preferred by adopters may have to decide whether to keep their animal or relinquish their animal to a shelter or rescue. These results provide guidance for animal shelter professionals on the likelihood of successful diversion programmes given certain animal and owner characteristics.

Single- and group-housing conditions for cats in animal shelters represent spatially and socially very different housing types. This study investigated whether the socialization of the cat towards conspecifics and people influences adaptation to these two housing types. Socialization towards conspecifics and people was determined in 169 rescued cats by means of two behavioural tests and a socialization questionnaire. Stress levels of the cats in the single- and group-housing condition were recorded by the non-invasive Cat-Stress-Score. Cats which were non-socialized towards conspecifics (n-SC) were more stressed than cats socialized towards conspecifics (SC) in the group enclosure. During the first hour and on days 6 and 7 in the observation cage, the n-SC were significantly less stressed under the single-than under the group-housing condition. The other members of the group had a higher stress level when a n-SC entered the group than if the new cat was a SC. Among the SC, there was no detectable difference in stress levels between the single-and group-housing condition. Cats which were non-socialized towards people (n-SP) were more stressed than cats socialized towards people (SP) during the whole stay under both single- and group-housing conditions.

It was concluded that n-SC should be held under single-housing conditions in animal shelters. For SC both the single- and group-housing condition are equally recommended for stays of a few weeks. For n-SP, stays in animal shelters should be avoided because of their high stress levels.

A One Welfare approach allows intervention to resolve problems related to the human-animal-environment interface. However, in Brazil and many other countries, there is poor communication between human and animal welfare services. In this research we considered a One Welfare approach in cases of abuse involving dogs and cats. When investigating pet abuse, professionals from the Animal Welfare Division of Pinhais, Brazil, can enter the home environment. During routine animal abuse investigations, the demographic profile of pet owners and their socioeconomic vulnerability was also recorded. Results from forty-five cases with (n = 30) and without (n = 15) suspicion of socioeconomic vulnerability were sent to the Department of Social Assistance of Pinhais, Brazil for confirmation. Socioeconomic vulnerability was suspected if socioeconomic problems were reported by the pet owners under investigation or their neighbours, as well by assessment of the socioeconomic environment of the families during home visits. Economic disadvantage was the most prevalent socioeconomic vulnerability. Cohen’s Kappa coefficients support the ability of animal welfare service professionals to detect socioeconomic vulnerability. Almost half of all families considered to have socioeconomic vulnerability had not previously participated in social programmes. In all cases involving families already being assisted by the Department of Social Assistance, pets were found to be suffering abuse. Families with socioeconomic vulnerability confirmed were included in the social programmes. These results support the need for a multi-disciplinary approach to improve the well-being of families with dogs and cats. This study can help guide the development of an interdisciplinary approach to address animal abuse cases.

Animals under human care are exposed to a potentially large range of both familiar and unfamiliar humans. Human-animal interactions vary across settings, and individuals, with the nature of the interaction being affected by a suite of different intrinsic and extrinsic factors. These interactions can be described as positive, negative or neutral. Across some industries, there has been a move towards the development of technologies to support or replace human interactions with animals. Whilst this has many benefits, there can also be challenges associated with increased technology use. A day-long Animal Welfare Research Network workshop was hosted at Harper Adams University, UK, with the aim of bringing together stakeholders and researchers (n = 38) from the companion, farm and zoo animal fields, to discuss benefits, challenges and limitations of human-animal interactions and machine-animal interactions for animals under human care and create a list of future research priorities. The workshop consisted of four talks from experts within these areas, followed by break-out room discussions. This work is the outcome of that workshop. The key recommendations are that approaches to advancing the scientific discipline of machine-animal interactions in animals under human care should focus on: (1) interdisciplinary collaboration; (2) development of validated methods; (3) incorporation of an animal-centred perspective; (4) a focus on promotion of positive animal welfare states (not just avoidance of negative states); and (5) an exploration of ways that machines can support a reduction in the exposure of animals to negative human-animal interactions to reduce negative, and increase positive, experiences for animals.

Socialisation is important for normal social and behavioural development in companion animals. However, little research has focused on kitten socialisation or owner attitudes towards kitten socialisation programmes. Thus, we used a quantitative online survey to describe US cat owner attitudes towards kitten socialisation and elucidate aspects of socialisation programmes deemed important by owners. Questions (n = 45) included participant demographics, participant experiences with socialisation, information regarding participants’ cats (Felis catus), where participants receive socialisation information, and rating the importance of socialisation components. Participants were recruited via advertisements posted on social media and an online news article. Of the 2,238 responses, participants were most frequently women (74.7%), owning two cats (38.0%), who had not worked with cats professionally (72.9%). Most participants had not heard of socialisation programmes for kittens (69.3%), but would be interested in enrolling in a future programme (50.4%). Participants indicated important aspects of kitten socialisation programmes as: education about reducing problem behaviours (87%); understanding cat body language (85.8%); and getting kittens used to handling (83.1%). A logistic regression revealed that the presence of aggression in their current cat predicted interest in a future programme, as well as living in an urban or suburban area. These results suggest a lack of owner awareness of kitten socialisation, and indicate many owners are interested in enrolling in a future kitten socialisation programme. Further research should explore methods to improve access to kitten socialisation information, elucidate components of current socialisation programmes, and assess their impact on owner management and cat behaviour.

Many companion kittens entering shelters are fostered by volunteer community members during the sensitive period for socialisation (~2 to 9 weeks of age) when early experiences are critical to behavioural development. Using a mixed-method survey, we explored current fostering practices relevant to kitten behavioural development and welfare. Foster caretaker participants (n = 487) described their fostering practices and reported providing kittens with a majority of recommended socialisation experiences, such as handling and exposure to various toys and exploratory items. In open-ended text responses, foster caretakers described how they adapted socialisation practices for fearful kittens and the supports and challenges they perceived to impact their ability to properly socialise kittens. Some non-recommended techniques (e.g. flooding) were reported for socialising fearful kittens, with a decreased odds of reporting non-recommended techniques for participants with a higher level of agreeableness personality trait and an increased odds of reporting if fostering practices had been impacted by the COVID-19 pandemic. Foster caretakers reported feeling supported through shelter-supplied resources, personal knowledge, external support, and having access to socialisation opportunities; however, faced personal (e.g. time constraints), shelter-specific (e.g. lack of shelter support), and kitten-specific challenges (e.g. kitten illness). This study highlights the perspectives of foster caretakers as related to optimal socialisation, behavioural development, and welfare. To identify opportunities for improvement it is important to investigate the socialisation guidelines provided to foster caretakers, with the ultimate goal of enhancing kitten behavioural development for improved welfare, long-term adoption, and caretaker satisfaction.

Understanding the factors associated with companion animal relinquishment is key in safeguarding animal welfare and human well-being. The aims of this study were to assess the effect of demographic variables on risk of relinquishment of cats and dogs during the COVID-19 pandemic, and to report characteristics of those that relinquished a cat or dog, and the experience of said relinquishment process. A series of surveys were administered to pet owners (n = 3,945) across several countries including the UK, USA, Canada, Italy, Spain and France. In total, n = 1,324 reported having acquired their cat or dog via online means. There was no association between online source (search engines, breeder websites, rescue websites, online ad sites and social media) and relinquishment status (NCR1 [Never Considered Relinquishment] compared to CR_R [Considering Relinquishment or already Relinquished]. More participants from the USA considered or already had relinquished their cat or dog compared to the UK and Italy. Of those that have already given up their pet, 76.2% agreed that it was an emotionally difficult decision, while 100% agreed that it was, logically, the correct decision. Demographic characteristics in those that reported considering relinquishment or that had already relinquished (CR_R; n = 146) were compared to a comparison group that had never considered relinquishing their pet (NCR2; n = 193). Being a male-gendered pet-owner and a younger pet age increased the risk of relinquishment. Cats and dogs from households with children were 4.6 times more likely to consider or have already relinquished a cat or dog compared to those from households without children. Further research is needed to explore risk of relinquishment of cats and dogs when children are present in the home.

The popularity of keeping domesticated cats (Felis catus) indoor-only or outdoor-indoor varies according to geographical location, and both have risks and benefits. Walking cats (e.g. on leashes) may enable mitigation of roaming risks while providing outdoor access, but the practice of walking cats appears relatively uncommon and is yet to be examined in the literature. Semi-structured online interviews (21 participants across seven countries) were conducted to explore cat walking perceptions and experiences in owners who currently practise it. Interview recordings were transcribed and analysed using reflexive thematic analysis. Five main themes were generated: (1) Benefits of walking; (2) Challenges around walking; (3) Safety for walking; (4) Cat individuality and walking; and (5) Attitudes about walking across geographic contexts. Themes highlighted that participants perceived benefits of walking for both cat and owner but faced challenges largely due to dogs and their owners in addition to judgment from others in the community. The main priorities of walking were seen to be ensuring safety and attending to the individual needs of each cat. Reactions to cat walking appeared to vary according to local norms and attitudes about cats and owner-cat relationships. The subjective nature of both the concept and practice of cat walking was also emphasised. These findings provide an initial base for what the experience of walking cats can be like and highlight that further research to directly investigate the welfare impacts of walking on cats and their owners is now needed.

Tourism wildlife interactions are controversial, the debate hinging largely on the compromised welfare of the animals used. Despite this, lion cub (Panthera leo) interactions are popular, and there is a need to understand what motivates interactors to participate in the activity, their perceptions and expectations. We surveyed the attitudes of 300 visitors to three lion cub interaction facilities in South Africa. Whilst 38% of interactors were aware of the controversy around lion cub interactions, 69% desired the experience regardless. It is widely assumed that lion cub interaction opportunities are big attractions, yet 74% of respondents said that they would still have visited if lion cub interactions were not offered. Whilst 84% of interactors felt that their expectations were met, 61% said that the interaction had no impact on them. Several of those interviewed interacted with multiple species, and 34% determined that their favourite engagement was with animals that interacted back voluntarily. Most of those interviewed chose the interaction for their children (69%). Whilst 58% felt the experience was educational, only 2% of these had learnt about the plight of lions in the wild. When asked to reflect on the welfare of the lion cubs they had interacted with, ‘Freedom from discomfort’ was seen as the most important factor, as well as ‘Freedom to express natural behaviour’. Interactions were viewed with a variety of emotions and generated a range of beliefs. We conclude that the findings can be used by facilities to better prepare visitors for the experience, ensuring that interaction animals are better able to serve in their role as ambassador representatives.

US and Canadian caregivers (n = 6,529) of two domestic cats (Felis catus) were recruited to participate in an online cross-sectional questionnaire to assess: (1) knowledge of inter-cat behaviour; (2) the frequency of positive and negative cat-cat interactions in the home; and (3) factors associated with positive and negative cat-cat interactions in the home. The questionnaire included ten videos (five negatively valenced, five positively valenced), in which participants scored: the overall cat-cat interaction; cat 1’s experience; and cat 2’s experience, using a Likert scale. Participants were also asked to report how often they see each interaction in their own two cats. Cat behaviour experts (n = 5) were recruited to rate their interpretations of the videos using the same Likert scale as the cat caregiver participants. Overall, our results suggest that overt positive interactions (allo-grooming, co-sleeping) were more likely reported if cat dyads were related or spent more time living together, were neutered males, indoor-only, and/or had a single feeding area. Overt negative interactions (fighting, striking) were more likely reported if dyads were older or had a larger age gap, showed animal-directed aggression, were declawed, and/or had a single litter-box. Participant versus expert ratings of the videos were similar, however caregivers reported certain affiliative behaviours more positively than experts. Caregivers appeared to have a good understanding of their cats’ overall relationship, as this aligned with reported cat-cat interactions. These results increase our understanding of the cat-cat relationship in two-cat households, which may be used to inform cat adoption strategies, in-home management, and promote a positive cat-cat relationship.

In different parts of the world the claim is increasingly being made that continuous confinement of pet cats (Felis catus) is beneficial for both wildlife conservation and cat welfare. The first part of the claim is almost incontrovertible, but the second is misleading. The assertion that confined animals have superior welfare is rooted in thinking pre-dating the 1960s that equates welfare with physical health. By contemporary accounts of animal welfare, confinement of animals presents major welfare risks, and this recognition has been a major driver of refinement in livestock industries, e.g. moves towards free-range systems. Yet, these risks have not been widely acknowledged in debates over pet cat management. We argue that the current pervasive rhetoric from conservationists and some regulators that cat confinement is beneficial for wildlife and cats is, at best, confusing health with welfare. At worst, it is a deliberate attempt to mislead the public through portraying a win-win scenario where, instead, a trade-off must be navigated. Failure to recognise this trade-off undermines conservation goals three-fold. First, it limits the efficacy of behaviour change interventions to increase confinement. Second, it erodes public trust in organisations perceived as knowingly misleading the public. Finally, it reduces the incentive to make the one decision yielding long-term benefits for both cats and ecosystems; ceasing to own cats at all. Policy-makers should be wary of the allure of false win-win narratives when tackling contentious issues that require trade-offs to be made.

Many veterinary practices around the world do not meet basic post-operative cat care, thereby compromising cat welfare. Understanding why the appropriate care is not always given is important. The current study used a mixed methods approach of two phases, to investigate the barriers Malaysian veterinarians face in seeking to provide good cat care in practice. Phase 1 involved a survey consisting of 14 questions which were divided into three sections (demographic details, basic management and barriers experienced by practices) and emailed to 143 Malaysian veterinarians. While for phase 2, 20 interviews were undertaken (recruited from the survey sample) to further elaborate on the results. A Thematic Analysis was conducted to extract the main barriers experienced by participants. A total of 49 veterinarians completed the survey. Over half of the respondents were senior veterinarians (i.e. those with two or more years in practice) (53.1%; n = 26) who were aware of the basic environmental provisions that cats need post-surgery such as bedding and toileting facilities (57.1%; n = 28). Cost (47%; n = 23) was the biggest restriction to good care provision. Interview findings showed that participants were aware of comfortable post-surgery environments helping recovery, but barriers were highlighted: workload factors and a lack of understanding of cat pain behaviours and associated stress. This suggested that participants had the knowledge required to provide good cat care but experienced difficulties putting this into practice. Therefore, to improve cat welfare in veterinary practice, instead of focusing purely on education, interventions to increase good cat care could include targeted elements that support behaviour change to overcome the barriers.

Animal welfare is important for the humane treatment of animals under our care. Zoos and rescue centres manage various charismatic animals, such as big cats, with limited resources. It is therefore essential for caretakers to understand the needs of an individual big cat to ensure its welfare. However, these needs may differ due to a big cat's personality, which may be identified by its coping style in a stressful situation. In addition, stress is one of the major factors affecting animal welfare. There is limited evidence showing strong associations between personality and stress physiology in big cats. This review focuses on the integration of personality and stress physiology of captive big cats, to highlight possible improvements in their husbandry. Our review identifies key factors that may influence big cat responses to stressors. These influencing factors include: i) social interactions; ii) environment; iii) life history and evolutionary traits; iv) genetics; and v) health. The first two factors are relatively well covered in the literature; however, the final three are potentially very promising avenues for future research to better understand how we can improve big cat welfare.

This prospective, descriptive study assessed caring practices of pet cat and dog owners in Northern Ireland with a survey questionnaire, focusing primarily on feeding and exercising. Owners of both pet cats and dogs reported that they fed their pets either twice or three times a day (53 and 78% for cats and dogs, respectively). However, in the case of nearly 40% of pet cat owners it transpired that they fed their cat(s) as often as the animal demanded (18.8%) or that food was available all the time (20.7%). Cat owners reported that their pets had access to outdoors (84%) and were not provided with any play time (53.1%). The highest number of pet dogs (46.1%) were reported as being walked daily for less than 1 h, and the highest number (38.4%) were played with daily for less than 1 h. Both cat (60%) and dog (61%) owners perceived the body condition of their animal ‘as it should be’ for animal age/sex. However, both pet cat (76%) and dog (63%) owners reported that neither their pet's bodyweight nor its body condition was monitored. Our results suggest not all pet cat and dog owners are aware of the fundamentals of their animals’ feeding requirements as regards health and many provide insufficient physical activity required for their animals’ health and welfare. The major strengths of the study include the size and geographic distribution of the study population allowing the generalisation of the results to other locations.

Cats living long-term (over one month) in shelters were assessed for behavioural indicators of stress, using a stress scoring method in combination with behavioural observation. It is hypothesised that because of the inappropriate social grouping of unrelated adult cats and group instability, communal housing creates more stress than discrete-unit housing. Seventy-two cats were observed: 36 were housed communally with unfamiliar conspecifics, and 36 were housed in discrete units, either alone or with other previously familiar conspecifics. The mean stress score was greater in communal housing than in discrete-unit housing. Stress scores range from 1 to 7, with 1 indicating no stress experienced, and 7 indicating extreme stress. Individual scores showed that cats in discrete units, in comparison to those in communal housing, gained a significantly higher percentage of observations in the score 2 category, indicating that no stress was being experienced. Cats in communal housing gained a significantly higher percentage in the score 4 category (stressed). Score 5 was found exclusively in communal housing, but only in 2% of instances. Extreme stress was not found in cats housed under either condition. Cats in the different types of housing differed in their frequencies of hiding, play, sleeping/resting in close contact with one another, and agonistic behaviour. There was no difference between housing types in frequency of eating, drinking, grooming, and toilet use. In this study, cats housed communally experienced moderately higher levels of stress than cats housed in discrete units. Further research is recommended to determine the effect on stress levels of longer shelter residence time and of changes in group size and/or density.

Behavioural problems directly affect the welfare of dogs and cats. The existence of a behavioural problem is a factor in the euthanasia and relinquishment of animals to shelters — a significant proportion of companion animals that are abandoned and euthanased are attributed to behavioural problems. Some behavioural problems are linked to stress and anxiety. In order to prevent and treat behavioural problems it is essential to have good epidemiological data. Most studies regarding the prevalence of behavioural problems use data from veterinary behaviourists. To our knowledge, no studies regarding the prevalence of small animal behavioural problems have been conducted in Spain. Therefore, a study was designed to estimate different aspects of canine and feline behavioural problems in Spain from the perspective of the veterinary practitioner. Of 433 valid questionnaires returned during a six month period, 46.2% of veterinarians referred cases to veterinary behaviourists and 12.3% to dog trainers; 34.7% never referred cases. Destructiveness, aggression and house soiling were the most frequent complaints regarding behavioural problems in dogs, whereas house soiling was clearly considered the main behavioural complaint in cats, followed by furniture scratching and excessive vocalisation. Behavioural modification was considered the most effective treatment for dogs, followed by drugs and castration. In cats the most effective treatment was castration, followed by drug therapy and behavioural modification.